Can’t find your part?   Contact us:
+1-309-603-4777
Sears Parts Direct
Orders

  • Keep track of the models you own in your profile

    Sign in or Register to view or add models

Schedule a repair
Kenmore Elite
Washer

Model # 11016964502 Official Kenmore Elite washer

Here are the diagrams and repair parts for Official Kenmore Elite 11016964502 washer, as well as links to manuals and error code tables, if available.

There are a couple of ways to find the part or diagram you need:

  • Click a diagram to see the parts shown on that diagram.
  • In the search box below, enter all or part of the part number or the part’s name.

Not all parts are shown on the diagrams—those parts are labeled NI, for “not illustrated”.

We encourage you to save the model to your profile, so it’s easy to access parts and manuals for your appliance whenever you log in.

For DIY troubleshooting advice and repair guides, visit our repair help section.

Installation guide
Owner’s manual
Error Codes

Model diagram and schematic

SEARCH WITHIN THIS MODEL

?

This is the number corresponding to the part on the diagram / schematic

Search
ALL PARTS
Showing 10 of 94 parts  |
Washer Drain Pump 3363394
#22

Brake, clutch, gearcase, motor and pump parts diagram

Washer drain pump

Part #3363394

Replaced by #WP3363394

?
Manufacturer substitution
This part replaces 3363394. Substitute parts can look different from the original.
BEST SELLER
$33.87
| 
15% OFF Phone Price : $39.87
In Stock
Suspension Pad 3363660
#18

Machine base parts diagram

Suspension pad

Part #3363660

Replaced by #285744

?
Manufacturer substitution
This part replaces 3363660. Substitute parts can look different from the original.
BEST SELLER
$10.72
| 
16% OFF Phone Price : $12.72
In Stock
Washer Bearing And Seal Kit 285203
#24

Machine base parts diagram

Washer bearing and seal kit

Part #285203

BEST SELLER
$62.87
| 
9% OFF Phone Price : $68.87
In Stock
Bracket Spring 64067
#2

Machine base parts diagram

Bracket spring

Part #64067

Replaced by #WP64067

?
Manufacturer substitution
This part replaces 64067. Substitute parts can look different from the original.
BEST SELLER
This item is not returnable
$6.49
| 
13% OFF Phone Price : $7.49
In Stock
Lid Hinge Mounting Screw 355274
#13

Top and cabinet parts diagram

Lid hinge mounting screw

Part #355274

Replaced by #WPW10119828

?
Manufacturer substitution
This part replaces 355274. Substitute parts can look different from the original.
BEST SELLER
This item is not returnable
$3.40
| 
23% OFF Phone Price : $4.40
In Stock
Pad 62568
#16

Machine base parts diagram

Pad

Part #62568

Replaced by #285219

?
Manufacturer substitution
This part replaces 62568. Substitute parts can look different from the original.
BEST SELLER
$14.44
| 
12% OFF Phone Price : $16.44
In Stock
Danby Appliance Touch-up Paint, 0.6-oz (white) (replaces 21020, 72017r, 8006, W10813125, Y058028) 72017
#NI

Miscellaneous parts, optional parts (not included) diagram

Danby appliance touch-up paint, 0.6-oz (white) (replaces 21020, 72017r, 8006, w10813125, y058028)

Part #72017

BEST SELLER
$8.29
| 
11% OFF Phone Price : $9.29
In Stock
Washer Screw 3387485
#25

Brake, clutch, gearcase, motor and pump parts diagram

Washer screw

Part #3387485

This item is not returnable
$4.39
| 
19% OFF Phone Price : $5.39
In Stock
Washer Gear Case Oil (replaces 89122) 350572
#NI

Miscellaneous parts, optional parts (not included) diagram

Washer gear case oil (replaces 89122)

Part #350572

$37.22
| 
14% OFF Phone Price : $43.22
In Stock
Amana Washer Drain Hose Coupling Kit 285442
#1

Water system parts diagram

Amana washer drain hose coupling kit

Part #285442

$35.29
| 
15% OFF Phone Price : $41.29
In Stock

RECOMMENDED MAINTENANCE PARTS AND ACCESSORIES

Most common symptoms to help you fix your washers

Choose a symptom to see related washer repairs.

View all

Why your washing machine won't finish its cycle

Main causes: broken lid switch or lid lock, bad pressure switch, broken shifter assembly, faulty control system...

Read more

Why doesn't my washing machine work at all?

Main causes: lack of electrical power, wiring failure, bad power cord, electronic control board failure, bad user interf...

Read more

Why does my washing machine overfill?

Main causes: leaky water inlet valve, faulty water-level pressure switch, bad electronic control board...

Read more

Why is the water in my washing machine the wrong temperature?

Main causes: water heater failure, bad water temperature switch, faulty control board, bad water valve, faulty water tem...

Read more

Why won't my washing machine fill?

Main causes: no water supply, bad water valves, water-level pressure switch failure, control system failure, bad door lo...

Read more

Why won't my washing machine agitate or spin?

Main causes: worn agitator dogs, bad clutch, broken motor coupler, shifter assembly failure, broken door lock, suspensio...

Read more

Why is my washing machine noisy or shaking?

Main causes: unbalanced load, loose spanner nut, worn drive block, broken shock absorber or suspension spring, debris in...

Read more

Why won't my washing machine drain?

Main causes: clogged drain hose, house drain clogged, bad drain pump, water-level pressure switch failure, bad control b...

Read more

Why won't my washing machine start?

Main causes: bad lid switch or door lock, bad timer or electronic control board, wiring failure, bad water inlet valve a...

Read more

Repair guides for gas ranges

View all
How to replace oven door hinges on a gas range

How to replace oven door hinges on a gas range

See how to replace the oven door hinges on a gas range yourself, in just 30 minutes....

Read more
Repair difficulty
Time required
15 minutes or less
How to replace a range spark igniter switch

How to replace a range spark igniter switch

Follow these steps to replace the spark igniter switch—sometimes called a burner switch or spark switch—on a gas or dual...

Read more
Repair difficulty
Time required
60 minutes or less
How to replace a range spark igniter electrode

How to replace a range spark igniter electrode

Learn how to replace the spark igniter electrode for the surface burners on a gas range or dual-fuel range....

Read more
Repair difficulty
Time required
45 minutes or less

Effective articles & videos to help repair your washers

Use the advice and tips in these articles and videos to get the most out of your washer.

View all
How to use your washing machine efficiently

How to use your washing machine efficiently

Find tips for using your washing machine efficiently to save energy and help reduce utility bills....

Read more
How to enjoy all the online benefits we offer on our Sears PartsDirect website

How to enjoy all the online benefits we offer on our Sears PartsDirect website

Learn about all the convenient features on our Sears PartsDirect website that make your parts purchases easier....

Read more
Top questions about Sears and Sears PartsDirect

Top questions about Sears and Sears PartsDirect

Get answers to frequently asked questions about Sears and Sears PartsDirect....

Read more

Parts & More