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Jenn-Air
Dishwasher

Model # DW960B-CAN Official Jenn-Air dishwasher

Here are the diagrams and repair parts for Official Jenn-Air DW960B-CAN dishwasher, as well as links to manuals and error code tables, if available.

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  • In the search box below, enter all or part of the part number or the part’s name.

Not all parts are shown on the diagrams—those parts are labeled NI, for “not illustrated”.

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For DIY troubleshooting advice and repair guides, visit our repair help section.

Error Codes

Model diagram and schematic

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ALL PARTS
Showing 10 of 227 parts  |
Clamp Spring 911856
#3

Tub diagram

Clamp spring

Part #911856

Replaced by #WP596669

?
Manufacturer substitution
This part replaces 911856. Substitute parts can look different from the original.
BEST SELLER
This item is not returnable
$4.37 | 
19% OFF Phone Price : $5.37
In Stock
Door Screw 912620
#8A

Door diagram

Door screw

Part #912620

Replaced by #WPY912620

?
Manufacturer substitution
This part replaces 912620. Substitute parts can look different from the original.
This item is not returnable
$3.95 | 
20% OFF Phone Price : $4.95
In Stock
Plate Screw 912365
Plate screw

Part #912365

Replaced by #WP489128

?
Manufacturer substitution
This part replaces 912365. Substitute parts can look different from the original.
This item is not returnable
$8.12 | 
11% OFF Phone Price : $9.12
In Stock
Water Valve 903400
#2

Tub diagram

Water valve

Part #903400

The manufacturer no longer makes this part, and there's no substitute part

Wax Motor 902899
Wax motor

Part #902899

Replaced by #WP902899

?
Manufacturer substitution
This part replaces 902899. Substitute parts can look different from the original.
$37.61 | 
14% OFF Phone Price : $43.61
In Stock
Float 912687
#32

Tub diagram

Float

Part #912687

Replaced by #WP99002363

?
Manufacturer substitution
This part replaces 912687. Substitute parts can look different from the original.
This item is not returnable
$6.49 | 
13% OFF Phone Price : $7.49
In Stock
Dishwasher Dishrack Wheel 903093
#2

Racks diagram

Dishwasher dishrack wheel

Part #903093

Replaced by #WP903093

?
Manufacturer substitution
This part replaces 903093. Substitute parts can look different from the original.
This item is not returnable
$10.49 | 
16% OFF Phone Price : $12.49
In Stock
Access Screw 912618
#19A

Door diagram

Access screw

Part #912618

Replaced by #WP912618

?
Manufacturer substitution
This part replaces 912618. Substitute parts can look different from the original.
This item is not returnable
$4.39 | 
19% OFF Phone Price : $5.39
In Stock
Solenoid, Pu 904023
#5

Pump assembly diagram

Solenoid, pu

Part #904023

Replaced by #WP6-904023

?
Manufacturer substitution
This part replaces 904023. Substitute parts can look different from the original.
$87.49 | 
6% OFF Phone Price : $93.49
In Stock
Dispenser Spring 912676
#6

Rinse aid assembly diagram

Dispenser spring

Part #912676

Replaced by #WPW10116816

?
Manufacturer substitution
This part replaces 912676. Substitute parts can look different from the original.
This item is not returnable
$6.89 | 
13% OFF Phone Price : $7.89
In Stock

Most common symptoms to help you fix your dishwashers

Choose a symptom to see related dishwasher repairs.

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Why won't my dishwasher fill?

Main causes: water supply problem, stuck overfill float, clogged water inlet valve screen, water inlet valve failure…

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Why won't my dishwasher drain?

Main causes: clogged kitchen sink drain, clogged drain hose, drain check valve damaged, drain pump failure, control syst…

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Why does my dishwasher door drop open too fast?

Main causes: broken door spring, damaged or broken door hinge…

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Why can't I adjust the dishwasher rack height?

Main cause: damaged rack height adjuster…

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Why isn't my dishwasher getting dishes clean?

Main causes: improper loading, low water temperature, improper detergent dosage, detergent dispenser failure, spray arm …

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Why won't my dishwasher start?

Main causes: light switch beside the sink turned off, lack of power, bad dishwasher door switch, control system failure,…

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Why don't my dishes get dry?

Main causes: not using rinse aid, rinse aid dispenser failure, broken heating element, malfunctioning vent, drying fan f…

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Why does my dishwasher stop mid-cycle?

Main causes: broken door latch, tripped circuit breaker, broken heating element, faulty vent fan, sensor failure, contro…

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Why is my dishwasher noisy?

Main causes: glass or popcorn kernel stuck in the chopper blade, drain line vibrating against the cabinet, debris in was…

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Most common repair guides to help fix your dishwashers

These step-by-step repair guides will help you safely fix what’s broken on your dishwasher.

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How to replace a dishwasher heating element

How to replace a dishwasher heating element

Dishes not drying as fast as they should? The dishwasher heating element could be on the fritz. Here's how to install a …

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Repair difficulty
Time required
 45 minutes or less
How to replace a dishwasher high-limit thermostat

How to replace a dishwasher high-limit thermostat

Follow these steps to replace the high-limit thermostat in your dishwasher if prevents the heating element from heating.…

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Repair difficulty
Time required
 30 minutes or less
How to replace a dishwasher diverter motor

How to replace a dishwasher diverter motor

Upper spray arms not getting water? The diverter motor could be broken. Use this guide to replace it.…

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Repair difficulty
Time required
 30 minutes or less

Effective articles & videos to help repair your dishwashers

Use the advice and tips in these articles and videos to get the most out of your dishwasher.

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How to clean and maintain your dishwasher

How to clean and maintain your dishwasher

Get tips for cleaning and maintaining your dishwasher…

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5 Holiday Cleaning Tasks Essential to Boosting Your Home’s Image

Get tips on completing essential holiday cleaning tasks to brighten your home.…

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