Model # IS550-2 Official Genie garage door opener

Here are the diagrams and repair parts for Official Genie IS550-2 garage door opener, as well as links to manuals and error code tables, if available.

There are a couple of ways to find the part or diagram you need:

Click a diagram to see the parts shown on that diagram.
In the search box below, enter all or part of the part number or the part’s name.

Not all parts are shown on the diagrams—those parts are labeled NI, for “not illustrated”.

We encourage you to save the model to your profile, so it’s easy to access parts and manuals for your appliance whenever you log in.

For DIY troubleshooting advice and repair guides, visit our repair help section.

Owner’s manual

Error Codes

Model diagram and schematic

SEARCH WITHIN THIS MODEL

ALL PARTS

Showing 10 of 57 parts |

#25

Rail assy diagram

Garage door opener bolt

Part #3359Q06

The manufacturer no longer makes this part, and there's no substitute part

Garage Door Opener Rpm Sensor Assembly 31057R

#13

Motor assy diagram

Garage door opener rpm sensor assembly

Part #31057R

The manufacturer no longer makes this part, and there's no substitute part

#21

Motor assy diagram

Garage door opener screw

Part #28043A04

The manufacturer no longer makes this part, and there's no substitute part

#NI

Motor assy diagram

Clamp

Part #25731A

The manufacturer no longer makes this part, and there's no substitute part

#18

Motor assy diagram

Screw

Part #24940A30

The manufacturer no longer makes this part, and there's no substitute part

Garage door opener wire harness (gray)

Part #20417R

The manufacturer no longer makes this part, and there's no substitute part

#30

Rail assy diagram

Garage door opener screw

Part #5973Q04

The manufacturer no longer makes this part, and there's no substitute part

#17

Motor assy diagram

Pcb bracket

Part #25609A

The manufacturer no longer makes this part, and there's no substitute part

#NI

Motor assy diagram

Garage door opener power cord

Part #32928C

The manufacturer no longer makes this part, and there's no substitute part

#47

Rail assy diagram

Garage door opener wire clip

Part #24222A

The manufacturer no longer makes this part, and there's no substitute part

Most common symptoms to help you fix your garage door openers

Choose a symptom to see related garage door opener repairs.

View all

Why does my garage door opener open and close by itself?

Main causes: neighbor's remote programmed at the same time as yours, faulty wall control wiring, bad wall control unit…

What preventive maintenance does my garage door opener need?

Things to do: check garage door travel, tighten brackets and fasteners, test safety sensors, check travel limits and for…

Why does my garage door opener reverse on its own?

Main causes: safety sensor beams blocked, safety sensors not aligned, downforce setting needs adjustment, damaged garage…

Why won't my garage door opener fully open or close the garage door?

Main causes: garage door opener misaligned, travel limits need adjustment, bad travel limit switches, faulty logic contr…

Why won't my garage door opener open the garage door?

Main causes: garage door locked, damaged garage door tracks, up-force setting needs adjustment, RPM sensor failure, bad …

Why is my garage door opener noisy?

Main causes: loose fasteners, broken brackets, need preventive maintenance, worn drive gears, loose or worn belt, loose …

Why doesn't my garage door opener work?

Main causes: faulty logic control board, bad RPM sensor, broken gears in the drive system, bad drive motor…

Why does my garage door opener work intermittently?

Main causes: radio interference, weak remote batteries, sunlight interference with safety sensor beams, safety sensors n…

Most common repair guides to help fix your garage door openers

These step-by-step repair guides will help you safely fix what’s broken on your garage door opener.

View all

How to replace a chain-drive garage door opener motor

Get your garage door moving again by replacing a defective motor in your garage door opener.…

Repair difficulty

Time required

60 minutes or less

How to replace a belt-drive garage door opener motor

The garage door won't move if the motor is defective. Here’s how to fix it.…

Repair difficulty

Time required

60 minutes or less

How to replace a garage door opener drive chain and cable assembly

If your garage door won’t move, the chain and cable assembly on your garage door opener could be broken. Follow these st…

Repair difficulty

Time required

60 minutes or less

Effective articles & videos to help repair your garage door openers

Use the advice and tips in these articles and videos to get the most out of your garage door opener.

View all

Top questions about Sears and Sears PartsDirect

How to repair broken or damaged wires video

Learn how to repair broken, frayed or damaged wires in your appliances.…

How to open a garage door with an opener manually

Learn how to open a garage door manually if power to your garage door opener fails.…

Model # IS550-2 Official Genie garage door opener

Model diagram and schematic

SEARCH WITHIN THIS MODEL

Most common symptoms to help you fix your garage door openers

Why does my garage door opener open and close by itself?

What preventive maintenance does my garage door opener need?

Why does my garage door opener reverse on its own?

Why won't my garage door opener fully open or close the garage door?

Why won't my garage door opener open the garage door?

Why is my garage door opener noisy?

Why doesn't my garage door opener work?

Why does my garage door opener work intermittently?

Most common repair guides to help fix your garage door openers

How to replace a chain-drive garage door opener motor

How to replace a belt-drive garage door opener motor

How to replace a garage door opener drive chain and cable assembly

Effective articles & videos to help repair your garage door openers

Top questions about Sears and Sears PartsDirect

How to repair broken or damaged wires video

How to open a garage door with an opener manually

Parts & More

Stay Connected

Quick links

Let us help you

More resources