Official Steelman office parts

Troubleshooting tips for your Steelman printer when it won't print documents

• Check printer power supply. Make sure that the printer is plugged into a working electrical outlet or power strip. Make sure the printer is powered on.
• Check the printer data connection. Make sure that the printer cable is plugged into the computer and the printer or that the Blue Tooth settings for the printer are configured properly and working.
• Check your computer settings. Make sure that you're sending the data to the correct printer.
• Reboot the computer and printer to reset controls on both devices.

Common Steelman office equipment failures

• No power. Lack of power can be caused by a tripped overload switch in the equipment. Check for an overload switch and reset the switch if it's tripped. If you're unsure whether your equipment has an overload switch, check the owner's manual for information about switches in the equipment. A failed transformer, bad control board or faulty power cord can also prevent office equipment from powering up.
• Paper jam. Don't overload paper bins and refill paper bins when they're nearly empty to help prevent paper jams. Monitor the machine as it's running and clear any paper jams quickly to avoid equipment damage. Have a service technician remove jammed paper if you're unable to clear the paper jam yourself.
• Stuck button. A stuck button on the control panel can prevent the equipment from operating. Try to free up a stuck button by pressing firmly around the edges of the button. If you're unable to free up a stuck button, you'll likely need to replace the user interface or control panel. Have a service technician replace the control panel or user interface if you're unable to complete the repair yourself.