April 19, 2023

Water softener symptoms

No soft water, no display and not using salt are common problems with water softeners. Use our symptoms and DIY troubleshooting advice to fix these and other water softener failures. Once you know the problem, order replacement parts by keying your model number or part number into the search field. Then use our step-by-step water softener repair guides to help you install the parts and restore your soft water supply.

water softener

Symptoms common to all water softeners

Choose a symptom to see related water softener repairs.

April 19, 2023

Main causes: clogged drain hose, faulty rotor valve, leaky rotor valve seals…

April 19, 2023

Main causes: broken water flow meter, faulty timer, water flow to softener is bypassed…

April 19, 2023

Main causes: faulty brine valve assembly, bad rotor valve…

April 19, 2023

Main causes: broken resin tank screen, bad resin tank seals, cracked upper distributor in resin tank…

April 19, 2023

Main causes: salt bridge inside the salt tank, bad timer, valve motor failure, faulty rotor valve, clogged venturi…

April 19, 2023

Main causes: lack of electrical power, bad power transformer, faulty timer…

April 19, 2023

Main causes: empty salt tank, salt bridge, depleted resin, clogged or damaged venturi, broken rotor position switch, fai…

April 19, 2023

Main causes: loose water line connections, cracked water-carrying components, bad rotor valve seals…

Repair guides for water softeners

These step-by-step repair guides will help you safely fix what’s broken on your water softener.

How to replace a water softener venturi

How to replace a water softener venturi

The venturi valve in your water softener draws brine water from the salt tank to the resin tank for regeneration. Follow…

Repair difficulty
Time required
 15 minutes or less
How to replace a water softener rotor position switch

How to replace a water softener rotor position switch

The rotor position switch detects the position of the valve rotor. If the rotor position switch fails, follow these step…

Repair difficulty
Time required
 30 minutes or less
How to replace a water softener timer

How to replace a water softener timer

The timer is the control board you use to program the water softener. If the timer isn’t accepting commands when you pus…

Repair difficulty
Time required
 15 minutes or less

Articles and videos for water softeners

Use the advice and tips in these articles and videos to get the most out of your water softener.

Top questions about Sears and Sears PartsDirect

Top questions about Sears and Sears PartsDirect

Get answers to frequently asked questions about Sears and Sears PartsDirect.…

How to read a wiring schematic video

How to read a wiring schematic video

Learn how to decipher symbols so you can buy the right part for your problem.…

How to use a multimeter to test electrical parts video

How to use a multimeter to test electrical parts video

Learn how to use a multimeter to check for wiring problems in an appliance that's not working…