Official Galaxy side-by-side refrigerator parts

Finding the cause of water dripping on the floor from your Galaxy side-by-side refrigerator

It's not unusual for a refrigerator to drip a little water on the floor after you replace the water filter—air trapped in the water dispenser system can make the water dispenser drip enough to overflow the drip tray below the dispenser. You can fix it by streaming a gallon or two of water through the dispenser to eliminate the trapped air.

If water drips on the floor from the back of the refrigerator, a leaking water inlet valve or cracked water system tubing could be the cause. A clogged or cracked defrost drain tube could also cause the leak. Defrost condensate water collects in the drain pan at the bottom of the refrigerator so a cracked or overflowing drain pan can also cause water to drip on the floor behind the refrigerator. Check the drain pan for cracks and clean out any foreign objects that may be inside the drain pan.

Excessive frost caused by a leaking door seal can also cause the defrost drain pan to overflow. Check the door gaskets and replace them if damaged.

Troubleshooting your Galaxy side-by-side refrigerator when its freezer isn't cold enough

Defrost system problems, dirty condenser coils, fan failures, leaky door gaskets or control problems can lead to your freezer not getting cold enough.

If your freezer is too warm to keep the ice cream firmly frozen and you see lots of frost inside the entire freezer compartment, then warm, moist air may be leaking through the refrigerator or freezer door gaskets. Check all door gaskets for damage and replace any damaged door gaskets.

If the gaskets are in good shape but a door sags on its hinges and creates gaps between the door gasket and the cabinet around the door openings, adjust the refrigerator door hinges so the gaskets seal properly to the cabinet around the door openings.

If you see frost buildup only on the back freezer compartment wall, then the automatic defrost system may have failed. When working properly, the defrost system melts frost off the evaporator coils every 8 hours or so to keep the air paths through the evaporator clear so the freezer and refrigerator compartments cool properly. If the automatic defrost system breaks, frost builds up on the evaporator and back freezer compartment wall. The frost buildup blocks cooling air paths through the evaporator so the freezer doesn't cool well. Our video troubleshooting defrost system problems in refrigerators will help you diagnose and repair the defrost system in a common refrigerator. If the defrost system in your refrigerator isn't working, you may need to replace the defrost sensor, defrost heater or other defrost components depending on the type of defrost system that your refrigerator uses.