Genie chain-drive and belt-drive garage door opener error codes
These error code explanations can help you diagnose a problem with your Genie chain-drive or belt-drive garage door opener.
Genie chain and belt drive garage door openers flash the red or green LEDs lights next to the Learn button to signal error codes. Follow the troubleshooting in the chart below to resolve the problem causing the error code. For example, when the Genie garage door opener green light blinks 5 times, adjust the chain/belt tension following the instructions in your owner's manual. If the chain/belt tension is okay, you'll likely need to replace the control board assembly.
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A remote device transmitter has not been programmed
Program the remote device following the instructions in your owner's manual.
Obstruction between the sensors, door is binding or door travel limit needs programming
Remove any obstruction between the safety reversing sensors. Pull the emergency door release and check the up-and-down travel of the garage door for binding. Repair the garage door if it doesn't travel smoothly. Program the door travel limits following the instructions in the owner's manual.
Continuous obstruction between the sensors, sensors are out of alignment, bad wiring connections on the power head, or door travel limit needs programming
Remove any obstruction between the safety reversing sensors. Realign the safety reversing sensors if askew. Unplug the garage door opener and reconnect any loose wires on the power head. Program the door travel limits following the instructions in the owner's manual.
Travel limits are backwards
Clear and reprogram the travel limits following the instructions in your owner's manual.
The wall control wires are reversed on the power head or the wall control wires are shorted
Reverse the wall control wires on the power head if improperly connected. Unplug the garage door opener and replace the wires for the wall control if damaged. If the wires are okay, replace the wall control.
Chain/belt is too tight or control system failure
Adjust the chain/belt tension following the instructions in your owner's manual. If the chain/belt tension is okay, replace the control board assembly.
Most common symptoms to help you fix your garage door openers
Choose a symptom to see related garage door opener repairs.
Main causes: faulty logic control board, bad RPM sensor, broken gears in the drive system, bad drive motor…
Main causes: radio interference, weak remote batteries, sunlight interference with safety sensor beams, safety sensors n…
Things to do: check garage door travel, tighten brackets and fasteners, test safety sensors, check travel limits and for…
Main causes: garage door locked, damaged garage door tracks, up-force setting needs adjustment, RPM sensor failure, bad …
Main causes: neighbor's remote programmed at the same time as yours, faulty wall control wiring, bad wall control unit…
Main causes: garage door opener misaligned, travel limits need adjustment, bad travel limit switches, faulty logic contr…
Main causes: safety sensor beams blocked, safety sensors not aligned, downforce setting needs adjustment, damaged garage…
Main causes: loose fasteners, broken brackets, need preventive maintenance, worn drive gears, loose or worn belt, loose …
Most common repair guides to help fix your garage door openers
These step-by-step repair guides will help you safely fix what’s broken on your garage door opener.
How to replace a chain-drive garage door opener motor
Get your garage door moving again by replacing a defective motor in your garage door opener.…
How to replace a belt-drive garage door opener motor
The garage door won't move if the motor is defective. Here’s how to fix it.…
How to replace a garage door opener drive chain and cable assembly
If your garage door won’t move, the chain and cable assembly on your garage door opener could be broken. Follow these st…
Effective articles & videos to help repair your garage door openers
Use the advice and tips in these articles and videos to get the most out of your garage door opener.
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